Ordering and payment

• 1. Collect your desired products by adding them to your shopping cart
• 2. ave you found everything you need? Then go to your shopping cart by clicking on the shopping cart icon at the top right
• 3. Check your order and choose the option ‘To checkout’
• 4. Next, fill in your address details. Click on ‘to shipping’
• 5. In the next step, you select the shipping method
• 6. Now you can choose the payment method, check your order and details and possibly enter a discount code
• 7. If everything is correct, click on ‘Complete order’ and you will be sent to the secured payment environment
• 8. You will then be redirected back to our website. If the payment is successful, you will be taken to the success page and you will receive an order confirmation within half an hour. If the payment is not successful, you will be returned to our homepage or the shopping cart.

It may happen that the payment of your order has failed. If you have an account, you will see the order attempt with the status 'pending'. Unfortunately, it is not possible to make the payment afterwards. If the order has failed, we ask you to check your account for no bank statement, and then place the order again.

If you want to place the order again, it can happen that the desired items are not available for a while, no worries! Probably our webshop has reserved the items while waiting for payment. After about 20 minutes, the items will be released again and you can try to place the order again.

Do you see a bank statement but have not received an order confirmation? Then wait until the order was placed an hour ago and check the spam folder. If this does not yield any results, we advise you to contact our customer service. Please keep the bank statement at hand or send it in the whatsapp or e-mail message.

It is not mandatory to have a customer account to order from us, but it is very convenient! If you choose to create a customer account, this has the following advantages:

• 1. Faster checkout because your details are already known
• 2. Download your invoice
• 3. Insight into your past orders
• 4. Your shopping cart and favorites are saved everywhere
• 5. Subscribe or unsubscribe to our newsletter
• 6. One account for all PassaSports webshops

If you have a discount code, you can enter it in the last step of the shopping cart below the payment methods. If you order via mobile, this is only after you have selected the payment method, but before you click on complete order.

Does the website give an error message after you have entered the discount code? Then we would like to ask you to check the terms and conditions carefully, see if the discount code really comes from a newsletter from us or one of our partners and try again. Is this still not possible? Please contact our customer service, include the discount code in the contact.

Delivery within the Netherlands and Belgium is free for parcels with a value of more than €79. Below €25 you pay €5.95 shipping costs and between €25 and €79 you pay €3.95. The shipping costs will be refunded to you when you return the entire order.

The shipping costs outside these countries depend on the value of your order and the country where the package has to be delivered. You can find the shipping costs per country here. The shipping costs are automatically calculated in the shopping cart when you enter your address details. When the orders are delivered outside the EU, you may have to pay customs fees or import fees. We as FootballDirect are not responsible for these costs and therefore do not reimburse them.

Orders within the Netherlands and Belgium pay a reduced rate of €2.95 for the return label after registering the return via our return portal. This amount will be deducted from the refund. If you do not use this return label, the return costs are for your own account. For orders outside these countries, returns are at your own expense.

For orders within the Netherlands and Belgium, if all items in the shopping cart are in stock and you do not want personalization, you can adjust the requested delivery date. If not all items are immediately available and/or there is personalization, the expected delivery date will be displayed with the item. This date indicates when we can deliver the item to you at the earliest. Unfortunately, we cannot speed this up. As a result, you cannot choose an earlier delivery time in the shopping cart.

Orders outside of these countries will be packed and shipped the next business day. The delivery time depends on the country of destination. More information can be found here.

A week after ordering, we invite customers to write a review about their experience with our webshop on Kiyoh. People are also free to post a review directly via the Kiyoh website. Kiyoh checks all reviews for authenticity, when a review is not written via our invitation link, proof of purchase must be uploaded. Without proof that the person has actually made a purchase from us, the review will be removed by Kiyoh. The reviews that have been checked for authenticity will be published. The publication takes place one week after writing the review.

Reviews, both positive and negative, are shown on our webshop and on Kiyoh itself. Kiyoh's review policy can be found at the following link.

The reviews that are posted are not sponsored. No people are paid to write reviews. Customers are also randomly invited to post a product review. These reviews are only posted on the article page.