Customer Service

Unfortunately, returns are not free of charge. The shipping costs of the return package are for your own account. We would like to ask you to register your return via the returns portal.

Unfortunately it is not possible to exchange an item. Should you require a different size or color of an item, you can place a new order. The items you do not want to keep, you can easily return via our return portal. The amount of the returned items will be refunded.

Delivery time may vary by product. Items with personalization or a release date may have a longer delivery time. Therefore, we communicate on the product page and in the shopping cart the expected delivery time that applies to that product. You can also track your package via the track & trace code, which you will receive when we have shipped the package.

Once we receive a returned package, it takes up to two weeks for us to notify you that we have processed the return and issued a refund. The refund will be issued in the same manner as the payment method you used when placing the order.